Course Audience
This full-time programme is ideal for any learner with an interest and motivation to embark on a Computing career, specifically within the areas of Networking and Systems Administration. It provides a strong foundation to these pertinent, practical areas within the ICT sector. No pre-requisite knowledge of Networking and Systems Administration is required to commence this course, but any previous knowledge, skills or competence in the area would be advantageous.

Course Overview
The overall aim of this programme leading to the award of Advanced Diploma in ICT Systems Support, is to provide its learners with the necessary theoretical and practical skills, knowledge and competence, to gain a comprehensive foundation and understanding of the area of ICT Systems Support. It is envisioned that graduates will be able to fulfil a wide range of entry-level and junior roles within the area of Systems and Network Support, and/or engage in further study in a wide range of areas within ICT Systems Support at undergraduate level. It is ideal for those candidates who want to install and support ICT systems, want career progression within the ICT industry, those who wish to build on the skills and knowledge acquired at Diploma level.

The achievement of this aim requires that the following general objectives of this qualification are met:

1. To meet the needs of candidates who work or want to work as systems support professionals in the ICT sector.
2. Allow candidates to learn, develop and practice the skills required for employment and/or career progression within the sector.
3. Contribute to the knowledge and understanding of the related areas within the ICT field.
4. A key outcome of the programme is to produce graduates who can work effectively as individuals, in teams and in multidisciplinary settings by recognising the need to communicate effectively with individuals from a wide variety of areas with the industry.
5. To make the candidates aware of the need to continually maintain and refresh their knowledge and expertise, particularly in the rapidly changing Computing and IT industry. Once they have completed this course of study, the graduate should recognise the need to pursue Continuing Professional Development (CPD), demonstrating a capacity to undertake lifelong learning.
6. To develop the ability of the candidates to be logical and creative in their problem solving approach.
7. To offer a more specialised, advanced progression route onto the Diploma in ICT Systems Support.

Course Content
This programme is delivered over 2 academic semesters, 1 academic year:

Semester 1
Customer Support Provision
Plan for the Delivery of ICT Support Services and Assist in the Acquisition of ICT Systems
Install, Configure and Integrate Networked Hardware and Software
Install, Configure and Upgrade ICT Software
Maintain ICT Equipment and Systems

Semester 2
Implementing an ICT Systems Security Policy
Principles of Planning Telecommunications Services
Develop ICT Technical Documentation and Procedures
ICT Systems and Network Management

Assessment
CCT will utilise a variety of assessment methods to help ensure that the learning outcomes of each subject will be achieved, for example: Written Examination compiled of long or short term essays, Objective Tests, Presentations, Group Projects, Practical Assignments, Oral Examinations and so on. Assessment will be continuous throughout each module, with final examinations administered in most of the modules.

Accreditation
This programme is awarded by the globally recognised awarding body, City & Guilds. This programme is also included on the Irish Dept of Education & Science, Internationalisation Register.

Duration / Commencement dates
One academic year.
CCT usually commences full-time programmes over 3 intakes per year: February, May and September. Please contact CCT directly for the next Commencement date

Course Fees
Please contact the college directly to ascertain the course fees.
Medical insurance for Non-EU nationals is compulsory and as part of the Irish Student Visa requirements and can be arranged by CCT for an additional fee of EUR160 for 12 months.